1. Protecting your privacy
2. Information we collect and how we collect it
We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your request and provide our Services, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from: You, when you voluntarily provide us with such personal information.
- Your transactions with MAS and our Affiliates
- Recruitment agencies when looking for potential employees.
If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or Services.
The personal information/personal data we collect about you through these various sources may include, but is not limited to:
- Name, addresses and telephone numbers
- Email addresses
- Bank account number and associated billing address
- Information required to facilitate travel or other services such as passport number for your visit to MAS premises.
- Corporate-contract, employer and/or other corporate affiliation (e.g., employer name, title, work address and contact information).
- Personal details (contact, birthdates, gender etc.), education and work experience (for potential employment candidates).
To the extent that the personal information we collect constitutes sensitive personal information under applicable law, MAS will collect and process this sensitive personal information within the limits provided by applicable law, and only after establishing reasonable security safeguards for such sensitive personal information. Where required by law, MAS will seek your consent before processing sensitive personal information.
Our website is not designed or directed at children. We will not intentionally collect, maintain, or distribute information about anyone under the age of 16.
If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may request us to remove the minor’s information by emailing us at PrivacyOffice@masholdings.com.
4. Automatically collected information (including cookies and geolocation)
When you use our Services, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services. MAS gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Services, including across browsers and devices). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services.
Cookies on our services
5. Information collected by third parties on our Services
Some of our Services include social network or other third-party plug-ins (such as link to our Facebook page), the providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.
6. How your information will be used
We use personal information to provide you on our products and Services. For example, we require you to provide personal information when making an inquiry to us via the Contact Us form.
MAS may use your personal information for several purposes including, without limitation:
- Business purposes and communication: To provide Services or information you requested, to communicate with you for business or customer service reasons, or for other such reasons such as changes to our policies or in response to your inquiry.
- Financial transaction management: To facilitate payment for services or provide refunds
- Legal and Regulatory Obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation or an internal investigation or audit.
- Analytics: To perform data analyses and other processing to improve our website.
- Site maintenance: To improve content, functionality, and usability of our sites
- Security management: To secure MAS premises, assets, and information
- Third party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests.
- Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by MAS internal and external audit service providers)
There are Closed Circuit Television (CCTV) cameras in operation within and around our stations and other premises, which are used for the following purposes:
- to prevent and detect crime;
- to protect the health and safety of MAS visitors and employees;
- to manage and protect MAS property and the property of MAS guests and other visitors; and
- for quality assurance purposes.
MAS uses reasonable technical, administrative, and physical measures to protect your personal information. When your personal information is shared, MAS will take a reasonable approach to prevent the unauthorized use of personal information.
8. Storage and retention
We may keep information and content in our systems, backup files and archives. Your personal data will be retained as long as necessary to provide you with the Services requested. When we no longer need to use your personal data to comply with business requirements, contractual or statutory obligations, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it, unless we need to keep your personal data, including if we need to keep your personal data to comply with legal or regulatory obligations to which we are subject, e.g. statutory retention periods and usually contain retention periods, or if we need it to preserve evidence within the statutes of limitation.
9. With whom your information will be shared
In addition, we may share information with MAS and its subsidiaries for the purposes such as vendor and customer registrations, visitor management, developing and designing products, manufacturing and shipping of products to customers. We also share information with certain third-party companies with which we have a business relationship such as logistic partners, system developers, auditors, business consultants, travel and hotel agents (only upon visitors’ request), legal and regulatory institutes.
In the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, the lease or sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and will be transferred to such entity as one of the transferred assets.
Please note that the laws and regulations of several countries, including without limitation, the requirements imposed under the applicable regulation, require us to provide foreign and domestic government agencies with access to the personal information you disclose to us and data that we have about you and transaction history. MAS does not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity. Further, to the extent required by law, we may disclose personal information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of MAS, our customers, our services, or its users.
10. Obtaining and handling your consent
Application of local laws
Where required by local law, you may have the right to access, update or request that we delete your personal information. To inform us of inaccuracies or changes to your personal information, please use the below contact information to reach out to MAS. We will, in accordance with applicable law, update, grant access to, or delete such information. Please note, requests to correct, transfer or delete personal information are subject to applicable legal, ethical reporting, or document retention obligations imposed on us.
When you provide us with your information, you acknowledge that this information may be stored, transferred, and processed on servers located anywhere in the World, including either inside or outside of the USA, Singapore or the European Economic Area.
11. Your rights
If you have declared your consent for any personal data processing activities, you can withdraw this consent at any time with future effect. Such withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
Pursuant to applicable data protection law you may have the right to: request access to your personal data, request rectification of your personal data; request erasure of your personal data, request restriction of processing of your personal data; request data portability, and object to the processing of your personal data. Please note that these rights might be limited under the applicable national data protection law. For further information on these rights, please refer to Section “Your rights in detail”.
You also have the right to lodge a complaint with a data protection supervisory authority. To exercise your rights please contact us as stated in Section “Contact us”.
Your rights in detail
Right of access
You may have the right to obtain from us confirmation as to whether personal data concerning you is processed, and, where that is the case, to request access to the personal data. The access information includes – inter alia – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.
You may have the right to obtain a copy of the personal data undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.
Right to be informed
Right to rectification
You may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure (“right to be forgotten”)
Under certain circumstances, you may have the right to obtain from us the erasure of personal data concerning you and we may be obliged to erase such personal data.
Right to restriction of processing
Under certain circumstances, you may have the right to obtain from us restriction of processing your personal data. In this case, the respective data will be marked and may only be processed by us for certain purposes.
Right to data portability
Under certain circumstances, you may have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
Right to object
If the processing of your personal data is based on legitimate interests, you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data.
Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case, your personal data will no longer be processed for such purposes by us.
12. Links to other sites
We'd also like to remind visitors that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with MAS and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.
13. Contact us
If you have other questions, comments or concerns about our privacy practices, or if you wish to issue a request to exercise your rights where applicable by law, please contact our Privacy Office at PrivacyOffice@masholdings.com Please provide your name and contact information along with the request. Alternatively, inquiries may be mailed to the following address:
MAS Holdings (Private) Limited
-c/o – Data Protection Officer
No.199, Kaduwela Road,
Effective date - Policy was last updated and effective on MARCH 15, 2021 .